PROCESS IMPROVEMENT

BUSINESS PROCESS REVIEW

Identify key business concerns and objectives, define existing business process activity and both "quick hit" and longer-term redesign opportunities
Outputs/Outcomes

Project Objectives/Expectations
Project Scope & Key Stakeholders
"As-Is" Activity Assessment
Findings & Opportunities/Recommendations (including "Quick Hits")

PROCESS IMPROVEMENT

Builds upon the Process Review by incorporating action planning, performance measure development, and implementation
Outputs/Outcomes

Action Plans
Design and Implementation Schedule
Business Performance Measures

ACTIVITY-BASED COSTING

Builds upon the Process Review by incorporating identification of the direct and indirect costs of each activity within the business process
Outputs/Outcomes

Direct and Indirect costs
Fixed and Variable Cost Analysis
Activity Unit Cost and Overall Cost (at current volume)
Business Process Cost
Cost per Unit of Output

BENCHMARKING

Builds upon the Process Review by incorporating an analysis of internal and external benchmark performance measures
Outputs/Outcomes

Identification of Benchmarks
Benchmark Analysis
Opportunity Identification

BUSINESS PROCESS CONSOLIDATION

Builds on the Business Process Review by identifying activities that are candidates for consolidation or where centralization could lead to greater efficiency throughout

CALL CENTER REVIEW

Builds on the Business Process Review by identifying opportunities for contact reduction and enhanced forecasting, resource scheduling, and performance monitoring capabilities

Services