Services

PROJECT
​MANAGEMENT

SELECTION /
​​IMPLEMENTATION

PERFORMANCE
​​MEASUREMENT

PROFITABILITY
​ANALYSIS

PROCESS
​IMPROVEMENT

REQUIREMENT DEFINITION

Develop functional, technical, and other requirements for solution and/or system
Outputs/Outcomes

• Key Requirements
• Prioritization of Requirements
• "As Is" Workflows
• "To Be" Workflows
• Workflow Gap Analysis

SOLUTION EVALUATION AND SELECTION

Using key requirements, research and evaluate available alternatives and recommend the most viable solution
Outputs/Outcomes

• Solution Fitness Criteria
• Solution Evaluation
• Solution Recommendation
• Key Implementation Implications
• Risk Identification

GAP ANALYSIS

Compare key requirements to software capabilities, identify unmet needs and recommend best ways to address gaps
Outputs/Outcomes

• Solution Fit Analysis
• Gap Analysis and Prioritization
• Gap Resolution Strategies
• Implementation Impact

IMPLEMENTATION READINESS AND SELECTION

Assess readiness for a successful implementation
Outputs/Outcomes

• Implementation Objectives
• Readiness Report by Key Implementation Area
• Resources Assessment
• Corrective Action Plan
• Recommendations

IMPLEMENTATION PLANNING

Develop implementation strategies and plans. May be combined with an implementation readiness assessment.
Outputs/Outcomes

• Implementation Strategy
• Preliminary Implementation Workplan
• Resource Plan (including sources, qualifications and quantity of needed staff)
• Internal Skills Assessment
• Risk Assessment
• Governance Plan
• Communications Plan
• Business Transformation Plan
• Estimated Costs

BUSINESS TRANSFORMATION

Identify and help implement  changes in operations to facilitate the migration from the old to the new processes, which are consistent with the new or enhanced software
Outputs/Outcomes

• Stakeholder Interviews
• Executive Interviews
• User Needs Surveys
• Operations Improvement Objectives
• "As Is" Workflows
• "As Is" Processes
• "To Be" Workflows
• "To Be" Processes
• Gap Analysis
• Gap Resolution Plan
• Change Management Plan
• Change Readiness Assessment
• Job (Re)design
• Organization (Re)alignment
• Revised Job Descriptions
• Revised Performance Measures
• Coordination with Integration Project
• Communication Plan
• Periodic Communications

IMPLEMENTATION SERVICES

Manage the implementation and coordinate vendor(s) and internal teams
Outputs/Outcomes

• Communications
• Risk Management
• Implementation Plan
• Project Management
• Readiness Assessment
• Scope Management
• Technical Architecture
• Gap Analysis
• Design
• Development/Configuration
• Data Administration
• Business Transformation (see previous page)
• Conversion
• Interface
• Stress Testing
• Capacity Planning
• Performance Tuning
• User Acceptance Testing
• Deployment
• Training
• Operations Plan
• Disaster Recovery
• User Support Plan
• Maintenance Plan
• Transition Plan