EXPERIENCE

Key Projects

case studies

certifications

project management

• ERP System Selection
• PeopleSoft Implementation
• SAP Implementation
• Applicant Tracking System Selection and Implementation
• Insurance Policy Management System Implementation and Support
• Revenue (Tax) Management System Selection
• Insurance Underwriting System Implementation and Support
• Management and Analysis of Cloud Computing Initiative
• Commercial Loan Administrative System Selection
• Assessment and Turnaround of Troubled Software Implementation Effort

system selection / implementation

• ERP System Selection
• PeopleSoft Implementation
• SAP Implementation
• Applicant Tracking System Selection and Implementation
• Insurance Policy Management System Implementation and Support
• Revenue (Tax) Management System Selection
• Insurance Underwriting System Implementation and Support
• Management and Analysis of Cloud Computing Initiative
• Commercial Loan Administrative System Selection
• Assessment and Turnaround of Troubled Software Implementation Effort

performance measurement

• Design and Execution of Municipal Tax Amnesty Program
• Design of Financial and Operations Reports for a Municipal Utility
• Design of Capital Construction Management Key Performance Indicators
• Review and Updating of all Internal Performance Measures and Design of New Measures for a Credit Union

profitability analysis

• Relationship Pricing Analysis and Strategy for a Credit Union
• Design of Relationship Pricing Proof of Concept for Credit Union Members
• Review and Costing of New Account Process to Identify Opportunities for Enhanced Efficiency
• Modeled Product and Member Profitability
• Review of the Call and Email Processing Capabilities of a Credit Union
• Fee Income Opportunity Assessment for a Credit Union

process improvement

• Operational Review of Timekeeping Practices and Systems
• Operational Review of Recruiting Practices and Systems
• IT Organizational and Operational Assessment
• Procurement Organizational and Operational Assessment
• Finance Department Organizational and Operational Assessment
• HR Organizational and Operational Assessment
• Design and Implementation of Municipal Capital Construction Function
• Software Asset Management Assessment
• Redesign of the Mortgage Origination and Post Origination Processes

insruance industry

• Tshibanda’s insurance industry practice specializes in consulting services for mid-size insurance companies with a focus on auto, workers’ compensation and specialty lines.
• We have deep functional experience of new business, claims, underwriting, customer service, financial management, and real-time analytics. By coupling that with a keen understanding of best practices for business and integration architectures, including the ACORD Framework and messaging standards you will discover all the advantages of a world-class consulting firm, plus the added personal attention and responsiveness your business deserves.
• Tshibanda & Associates offers a rare combination of business-savvy insurance professionals and talented technologists.
• We believe that “operational insight” translates into our customers gaining unique perspectives and inventive solutions that elevate their corporate and organizational climate.