Services » Process Improvement


Business Process Review

Identify key business concerns and objectives, define existing business process activity and both "quick hit" and longer-term redesign opportunities

Outputs/Outcomes
  • Project Objectives/Expectations
  • Project Scope & Key Stakeholders
  • "As-Is" Activity Assessment
  • Findings & Opportunities/Recommendations (including "Quick Hits")

Process Improvement

Builds upon the Process Review by incorporating action planning, performance measure development and implementation

Outputs/Outcomes
  • Action Plans
  • Design and Implementation Schedule
  • Business Performance Measures

Activity-based Costing

Builds upon the Process Review by incorporating identification of the direct and indirect costs of each activity within the business process

Outputs/Outcomes
  • Direct and Indirect costs
  • Fixed and Variable Cost Analysis
  • Activity Unit Cost and Overall Cost (at current volume)
  • Business Process Cost
  • Cost per Unit of Output

Benchmarking

Builds upon the Process Review by incorporating an analysis of internal and external benchmark performance measures

Outputs/Outcomes
  • Identification of Benchmarks
  • Benchmark Analysis
  • Opportunity Identification

Business Process Consolidation

Builds on the Business Process Review by identifying activities that are candidates for consolidation or where centralization could lead to greater efficiency or throughout

Call Center Review

Builds on the Business Process Review by identifying opportunities for contact reduction and enhanced forecasting, resource scheduling and performance monitoring capabilities

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