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Process Improvement  •  Performance Measurement  •  Customer & Channel Services  •  Implementation & Project Management Services
 

 

Client Need: Implementation & Project Management Services
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Services Description
Project Definition and Scoping

Identify objectives, expected outcomes and high-level description and formulate project scope

Output / Outcomes
  • Project Objectives/Expectations
  • Project Scope
  • Key Stakeholders
  • Preliminary Schedule
  • Preliminary Budget
Business Case
Definition

Define project (see above), evaluate alternatives and develop project justification, including ROI

Output / Outcomes
  • Analysis of Alternatives
  • Solution Selection Justification
  • Expected Benefits (tangible and intangible)
  • Estimated Costs
  • Recommendations
Requirements Definition

Develop functional, technical and other requirements for system

Output / Outcomes
  • Key Requirements
  • Prioritization of Requirements
  • “As Is” Workflows
  • “To Be” Workflows
  • Workflow Gap Analysis
Solution Evaluation
and Selection

Using key requirements (see above), research and evaluate available alternatives and recommend most viable solution

Output / Outcomes
  • Solution Fitness Criteria
  • Solution Evaluation
  • Solution Recommendation
  • Key Implementation Implications
  • Risk Identification 
Gap Analysis

Compare key requirements to software capabilities, identify unmet needs and recommend best ways to address gaps

Output / Outcomes
  • Solution Fit Analysis
  • Gap Analysis and Prioritization
  • Gap Resolution Strategies
  • Implementation Impact
Risk Management

Identify, evaluate, classify and measure project risks and develop risk management plan, including contingency plans

Output / Outcomes
  • Risk Identification
  • Risk Management Tools
  • Risk Summary
  • Contingency Plans
  • Risk Management Plan
  • Periodic Risk Reviews
Implementation Readiness
Assessment

Assess readiness for a successful implementation

Output / Outcomes
  • Implementation Objectives
  • Readiness Report by Key Implementation Area*
  • Resources Assessment
  • Corrective Action Plan
  • Recommendations  
Implementation Planning

Develop implementation strategies and plans
May be combined with implementation readiness assessment

Output / Outcomes
  • Implementation Strategy
  • Preliminary Implementation Workplan
  • Resource Plan, including sources, qualifications and quantity of needed staff
  • Internal Skills Assessment
  • Risk Assessment
  • Governance Plan
  • Communications Plan
  • Business Transformation Plan
  • Estimated Costs
Quality Assurance

Provide assistance to manage project risks and implement proper project management techniques, practices and tools

Output / Outcomes
  • Action Item Management
  • Risk Management
  • Issue Management
  • Problem Management
  • Workproduct Reviews
  • Deliverable Reviews
  • Steering Committee Project Status Communications 
Project/Program
Management

Provide leadership, organization, direction and oversight for mission-critical large and complex projects.

Output / Outcomes
  • Project/Program Office Setup
  • Project/Program Office Management
  • Coordination of Projects
  • Issue Tracking & Resolution
  • Problem Tracking & Resolution
  • Risk Management
  • Resource Management
  • Workplan Management
  • Technical Assistance
  • Project Status Reporting
  • Budget Management
  • Staff Direction, Supervision and Oversight
  • Executive Communications
Activity-based Costing

Builds onto the Process Review by incorporating identifying the direct and indirect costs of each activity within the business process.

Output / Outcomes
  • Assessment by Project Area
  • Key Issues (related to design, staffing, project organization, project management, deadlines, interface development, etc.)
  • Key Project Risks
  • Recommendations
Business Transformation

Identify and help implement changes in operations to facilitate the migration from the old to the new processes, which are consistent with the new or enhanced software.

Output / Outcomes
  • Stakeholder Interviews
  • Executive Interviews
  • User Needs Surveys
  • Operations Improvement Objectives
  • “As Is” Workflows
  • “As Is” Processes
  • “To Be” Workflows
  • “To Be” Processes
  • Gap Analysis
  • Gap Resolution Plan
  • Change Management Plan
  • Change Readiness Assessment
  • Job (Re)design
  • Revised Job Descriptions
  • Revised Performance Measures
  • Coordination with Integration Project
  • Communication Plan
  • Periodic Communications
Implementation Services

Manage the implementation and coordinate vendor(s), and internal teams

Output / Outcomes
  • Communications
  • Risk Management
  • User Needs Surveys
  • Implementation Plan
  • Project Management
  • Readiness Assessment
  • Scope Management
  • Technical Architecture
  • Gap Analysis
  • Design
  • Development/ Configuration
  • Data Administration
  • Business Transformation (see above)
  • Conversion
  • Interface
  • Stress Testing
  • Capacity Planning
  • Performance Tuning
  • User Acceptance Testing
  • Deployment
  • Training
  • Operations Plan
  • Disaster Recovery
  • User Support Plan
  • Maintenance Plan
  • Transition Plan
 
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