Services |
Description |
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Identify objectives, expected outcomes and high-level
description and formulate project scope
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 Output
/ Outcomes |
- Project Objectives/Expectations
- Project Scope
- Key Stakeholders
- Preliminary Schedule
- Preliminary Budget
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Define project (see above), evaluate alternatives and develop project justification,
including ROI |
 Output
/ Outcomes |
- Analysis of Alternatives
- Solution Selection Justification
- Expected Benefits (tangible and intangible)
- Estimated Costs
- Recommendations
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Develop functional, technical and other requirements for system |
 Output
/ Outcomes |
- Key Requirements
- Prioritization of Requirements
- “As Is” Workflows
- “To Be” Workflows
- Workflow Gap Analysis
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Using key requirements (see above), research and evaluate available alternatives
and recommend most viable solution |
 Output
/ Outcomes |
- Solution Fitness Criteria
- Solution Evaluation
- Solution Recommendation
- Key Implementation Implications
- Risk Identification
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Compare key requirements to software capabilities, identify unmet needs and recommend
best ways to address gaps |
 Output
/ Outcomes |
- Solution Fit Analysis
- Gap Analysis and Prioritization
- Gap Resolution Strategies
- Implementation Impact
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Identify, evaluate, classify and measure project risks and develop risk management
plan, including contingency plans |
 Output
/ Outcomes |
- Risk Identification
- Risk Management Tools
- Risk Summary
- Contingency Plans
- Risk Management Plan
- Periodic Risk Reviews
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Assess readiness for a successful implementation
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 Output
/ Outcomes |
- Implementation Objectives
- Readiness Report by Key Implementation Area*
- Resources Assessment
- Corrective Action Plan
- Recommendations
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Develop implementation strategies and plans
May be combined with implementation readiness assessment
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 Output
/ Outcomes |
- Implementation Strategy
- Preliminary Implementation Workplan
- Resource Plan, including sources, qualifications
and quantity of needed staff
- Internal Skills Assessment
- Risk Assessment
- Governance Plan
- Communications Plan
- Business Transformation Plan
- Estimated Costs
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Provide assistance to manage project risks and implement
proper project management techniques, practices and tools
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 Output
/ Outcomes |
- Action Item Management
- Risk Management
- Issue Management
- Problem Management
- Workproduct Reviews
- Deliverable Reviews
- Steering Committee Project Status Communications
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Provide leadership, organization, direction and oversight for mission-critical
large and complex projects.
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 Output
/ Outcomes |
- Project/Program Office Setup
- Project/Program Office Management
- Coordination of Projects
- Issue Tracking & Resolution
- Problem Tracking & Resolution
- Risk Management
- Resource Management
- Workplan Management
- Technical Assistance
- Project Status Reporting
- Budget Management
- Staff Direction, Supervision and Oversight
- Executive Communications
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Builds onto the Process Review by incorporating identifying the direct and indirect
costs of each activity within the business process. |
 Output
/ Outcomes |
- Assessment by Project Area
- Key Issues (related to design, staffing, project
organization, project management, deadlines, interface
development, etc.)
- Key Project Risks
- Recommendations
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Identify and help implement changes in operations to facilitate the migration
from the old to the new processes, which are consistent with the new or enhanced
software. |
 Output
/ Outcomes |
- Stakeholder Interviews
- Executive Interviews
- User Needs Surveys
- Operations Improvement Objectives
- “As Is” Workflows
- “As Is” Processes
- “To Be” Workflows
- “To Be” Processes
- Gap Analysis
- Gap Resolution Plan
- Change Management Plan
- Change Readiness Assessment
- Job (Re)design
- Revised Job Descriptions
- Revised Performance Measures
- Coordination with Integration Project
- Communication Plan
- Periodic Communications
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Manage the implementation and coordinate vendor(s), and
internal teams |
 Output
/ Outcomes |
- Communications
- Risk Management
- User Needs Surveys
- Implementation Plan
- Project Management
- Readiness Assessment
- Scope Management
- Technical Architecture
- Gap Analysis
- Design
- Development/ Configuration
- Data Administration
- Business Transformation (see above)
- Conversion
- Interface
- Stress Testing
- Capacity Planning
- Performance Tuning
- User Acceptance Testing
- Deployment
- Training
- Operations Plan
- Disaster Recovery
- User Support Plan
- Maintenance Plan
- Transition Plan
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